Improving User Experience: Breaking Up Complex Drupal Webforms
Capellic recently shared insights on how they improved the user experience by breaking up complex Drupal webforms. Working with a nonprofit focused on enhancing legal access, Capellic aimed to streamline the process of completing lengthy and intricate legal forms. Utilizing multiple web forms ensured that repetitive information only needed to be entered once, saving time for clients and attorneys. This approach enhanced the webform build UI's performance and facilitated a more manageable experience for users tackling extensive legal forms.
Capellic introduced a custom entity called a "Webform Packet," incorporating a multiple-value webform reference field to pre-populate data across multiple legal forms. Additionally, they implemented a system to track the completion status of each dataset within a packet, allowing users to download or email official legal forms containing their answers in PDF format once all datasets are completed.
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